Need to talk to someone? Call Customer Care 1-844-794-7728

Important Update: Our team is working harder than ever to ship orders without delays, and are taking the highest safety precautions in our warehouse. To see what you can expect from United Naturals during this time, go to the live update, or click here.

Frequently Asked Questions


When will I receive my order?

Order processing takes approximately 1-2 business days before shipped. Your order will arrive within 5-7 business days from the date the order is placed. Candadian orders may take up to 12 business days.

Do you ship internationally?

At this time, we ship to all US territories and Canada. However, we are working on expanding internationally in the future.

Will there be shipping fees added to my order?

Great news! Shipping is free and will automatically apply to your order at checkout.

Will there be a fee for returning my order?

Yes, there will be a $4.95 product return fee that will be deducted from your order total once received. 


What is your return policy?

Your health and wellbeing is important to us which is why we have a 60 Day Money Back Guarantee. You may return your item back to us within 60 days from the purchase date. Please note there will be a $4.95 return item fee associated with all returned items.

How do I return my order?

You can start your return by following the steps in this LINK. You will receive a prepaid label to return your item.

How long will it take to receive my refund?

Once your return has been successfully processed, you will receive an email confirmation once the refund has been issued. This generally takes 5-10 business days after your return has been processed.

What happens if it’s more than 60 days?

If you are unhappy with your order and the result, we will issue a store credit to your account for the value of the original order.

I’m having trouble returning my order. What do I do?

We are sorry to hear that you’re having trouble with your order return. You can contact our Customer Support team at 844.794.7728 for assistance.


What is the best way to store United Naturals products?

We recommend our products be stored tightly sealed in a cool, dry place, such as a pantry or cabinet.

Can I take United Naturals Supplements with my medication?

To ensure our products meet your health needs, we recommend consulting with your doctor before taking our products.