Terms of Service

Effective September 1, 2018

  • INTRODUCTION
  • Welcome to UnitedNaturals.com! United Naturals, LLC ("United Naturals" or "Company") recommends that you read the following terms and conditions carefully. By accessing or using the UnitedNaturals.com website, including any software or mobile applications made available by United Naturals (together, the "Website" or "Service"), however accessed or used, or using any products ordered through United Naturals (“Products”), you agree to be bound by these terms (the "Terms of Service" or the "Agreement"). By using the Service, you agree to be bound by this Agreement, constituting a legally binding agreement between United Naturals and you concerning your use of the Service. We encourage you to print the Agreement or save it to your computer for reference.

    If you do not understand this Agreement, or do not agree to be bound by it or the Privacy Policy, you may not access or use the Service, and you must immediately cease accessing or using the Service.

    These terms contain an arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute. See Section 16 (Dispute Resolution) for full details.

  • PRIVACY POLICY
  • By using the Service, you represent and warrant that you have read and understood, and agree to be bound by, this Agreement and United Naturals’ Privacy Policy (the "Privacy Policy"), which is incorporated into this Agreement by reference. The Privacy Policy is available at https://www.unitednaturals.com/pages/privacy-policy.  United Naturals encourages you to frequently check the Privacy Policy for changes.

  • NO MEDICAL ADVICE; MINIMUM AGE
  • You understand and agree that nothing on the Website or provided through the Service is intended as or should be construed as medical advice. United Naturals is not a medical organization and cannot give you medical advice or any diagnosis. You are urged and advised to seek the advice of a physician before using any dietary supplements or beginning any weight loss regimen. While the Products are generally recognized as safe for consumption, you may be pregnant, nursing, taking medication or have a health condition that conflicts with the Products; as such, you should consult with your primary care physician before using any of the Products.

    By accessing and/or using the Service, including by doing so after accessing this Agreement, you represent and warrant that you are at least 18 years old, and are otherwise legally qualified to enter into and form contracts under applicable law.  If you are using the Service on behalf of a company, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that company.

  • PAYMENTS & SUBSCRIPTION PLANS
  • Payments & Refunds

    You acknowledge and agree that United Naturals reserves the right to charge for access to the Website and use of the Services. All transmissions of payment information between you and the Website are secured with Internet-standard TLS (also known as HTTPS) encryption. We collect your name, address, and payment information to process your order.

    If you are not fully satisfied with the Products and services purchased by you on the Website, you may cancel your order or request a refund by calling customer service at 1-844-794-7728.  All refund requests must be within thirty (30) days of the date your credit or debit card was charged. You agree to comply with all instructions provided by our customer service agents related to your refund and return of any unused product. United Naturals cannot refund return shipping costs if any exist, and you agree to be responsible for the same.  It can take up to three (3) business days for the refund to be credited back to your payment card.  

    Subscription Plans

    From time to time, United Naturals may offer Products for sale in subscriptions—for example, a subscription plan that enables you to receive and pay for monthly shipments of a particular Product—according to the terms of the subscription plan selected by you at the time of purchase.  If you chose to enroll in a subscription plan, you understand and agree that, in addition to your first purchase, your credit or debit card on file will be charged for additional membership periods (e.g., once per month) without obtaining further permission or confirmation from you. In other words, subscription plans renew automatically unless cancelled in advance of the next payment period by you.  Please pay attention to the payment terms and disclosures provided during the order process for your subscription plan.

    Changes and Cancellation. To change or cancel a subscription plan, you may either call us at 1-844-794-7728 or email us at support@unitednaturals.com. If you choose to change or cancel your subscription plan by email, you must provide us sufficient information to identify your account, such as your name, shipping address, the email address associated with the account, and any account number that has been assigned to you. Changes and cancellations must be made at least three (3) days before your credit or debit card is charged for the next payment period.

    Changes in Subscription Fees.  It may be necessary for United Naturals to change the fees and charges in effect, including for any subscription plan, and United Naturals reserves the right, in its sole discretion, to lower your fees or switch your subscription plan to a lower package rate so long as it has the same features and service level.  United Naturals will not increase rates for your subscription plan without your prior approval.    

  • CHANGES TO TERMS AND PRIVACY POLICY
  • Internet technology and the applicable laws, rules, and regulations change frequently. United Naturals reserves the right to change this Agreement and its Privacy Policy at any time upon notice to you (including by posting a new version, or sending you a change notice). It is your responsibility to review this Agreement and the Privacy Policy periodically. If at any time you find either this Agreement or the Privacy Policy unacceptable, you must immediately cease accessing Service. Unless United Naturals obtains your express consent, any revised Privacy Policy will apply only to information collected by United Naturals after the revised Privacy Policy takes effect, and not to information collected under any earlier versions of the Privacy Policy.

  • LICENSE
  • Subject to your compliance with these Terms of Service, United Naturals grants you a non-exclusive, non-sublicensable, revocable as stated in this Agreement, non-transferable license to access the United Naturals websites (located at the following URLs: UnitedNaturals.com), and to use the Service. No part of the Service, including the Website, may be reproduced, duplicated, copied, modified, sold, resold, distributed, transmitted, or otherwise exploited for any commercial purpose without the prior express written consent of United Naturals. All rights not expressly granted in this Agreement are reserved by United Naturals. Without limitation, this Agreement grants you no rights to the intellectual property of United Naturals or any other party, except as expressly stated in this Agreement. The license granted in this section is conditioned on your compliance with this Agreement. Your rights under this section will immediately terminate if, in the sole judgment of United Naturals, you have breached any provision of this Agreement.

  • NO RELIANCE ON THIRD PARTY CONTENT
  • Opinions, advice, statements, or other information made available through the Service by third parties are those of their respective authors, and should not necessarily be relied upon. Those authors are solely responsible for their content. United Naturals does not: (i) guarantee the accuracy, completeness, or usefulness of any third-party information accessible on or through the Service; or (ii) adopt, endorse, or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by a third party through the Service. Under no circumstances will United Naturals be responsible for any loss or damage resulting from your reliance on information or other content posted through the Service transmitted to or by any third party.

  • ASSUMPTION OF RISK; RELEASE
  • You knowingly and freely assume all risk when using the Service. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify United Naturals and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, and assigns (collectively, the "Company Parties") from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or to third parties, that may result from your use of the Service.

  • USER ACCOUNT, ACCURACY, AND SECURITY
  • User Account

    To access and use certain parts of the Service, you may be asked to create a user account ("Account"), and to provide information that personally identifies you. You represent and warrant that all user information you provide in connection with your Account and your use of the Service is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal Profile. You agree that you will not submit any fake content (including without limitation any Account, username, likeness, or Profile) to willfully and credibly impersonate another person, whether actual or fictitious. If United Naturals believes in its sole discretion that the information you provide is not current, complete, or accurate, United Naturals has the right to refuse you access to the Service, or to terminate or suspend your access at any time, or both. For additional information, see United Naturals’ Privacy Policy.

    Account Security

    You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to the Service. You agree to notify United Naturals immediately of any unauthorized use of your Account. United Naturals shall not be liable for any loss that you incur because of someone else using your Account, either with or without your knowledge. You may be held liable for any losses incurred by United Naturals, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your Account.

  • CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS FROM COMPANY
  • By registering for the Service and providing your name, email, postal or residential address, and/or phone number through the Service, you expressly consent to receive electronic and other communications from United Naturals, over the short term and periodically, including email communications. These communications will be about the Service, new product offers, promotions, and other matters. You may opt out of receiving electronic communications at any time by following the unsubscribe instructions contained in each communication, or by contacting us at contact@UnitedNaturals.com. You agree that these electronic communications satisfy any legal requirements that communications or notices to you be in writing.

  • THIRD PARTY WEBSITES
  • The Service may be linked with the websites of third parties ("Third Party Websites"), some of whom may have established relationships with United Naturals and some of whom may not. United Naturals does not have control over the content and performance of Third Party Websites. United Naturals has not reviewed, and cannot review or control, all of the material, including computer software or other goods or services, made available on Third Party Websites. Accordingly, United Naturals does not represent, warrant, or endorse any Third Party Websites, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or services available through Third Party Websites. United Naturals disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Websites.

  • PROHIBITED CONDUCT
  • United Naturals imposes certain restrictions on your use of the Service. Any violation of this section may subject you to civil and/or criminal liability. The following are expressly prohibited: (a) providing false, misleading, or inaccurate information to United Naturals or any other person in connection with the Service; (b) impersonating, or otherwise misrepresenting affiliation, connection, or association with, any person or entity; (c) modifying or changing the placement and location of any advertisement posted through the Service; (d) harvesting or otherwise collecting information about users, including email addresses and phone numbers; (e) without express written permission from United Naturals, using or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Service for any use, including without limitation use on Third Party Websites; (f) accessing content or data not intended for you, or logging into a server or account that you are not authorized to access; (g) attempting to probe, scan, or test the vulnerability of the Service, or any associated system or network, or breaching security or authentication measures without proper authorization; (h) interfering or attempt to interfere with the use of the Service by any other user, host, or network, including (without limitation) by submitting malware or exploiting software vulnerabilities; (i) forging, modifying, or falsifying any network packet or protocol header or metadata in any connection with, or transmission to, the Service (for example, SMTP email headers, HTTP headers, or Internet Protocol packet headers); (j) while using the Service, using ad-blocking or other content-blocking software, browser extensions, or built-in browser options designed to hide, block, or prevent the proper display of online advertising; (k) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by the Company Parties in providing the Service, including without limitation any fraudulent effort to modify software or any other technological mechanism for measuring the number of impressions generated by individual content and/or the overall Service to determine and/or audit advertising revenues and payments, if applicable; (l) creating additional accounts to promote your (or another's) business, or causing others to do so; or (m) paying anyone for interactions on the Service.

  • INTELLECTUAL PROPERTY
  • You represent and warrant that, when using the Service, you will obey all applicable laws and respect the intellectual property rights of others. Your use of the Service is at all times governed by and subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.

    Trademarks

    United Naturals and the United Naturals logo (collectively, the "Company Marks") are trademarks or registered trademarks of United Naturals. Other trademarks, service marks, graphics, logos, and domain names appearing anywhere on, through, or in connection with the Service may be the trademarks of third parties. Neither your use of the Service nor this Agreement grant you any right, title, or interest in, or any license to reproduce or otherwise use, the Company Marks or any third-party trademarks, service marks, graphics, logos, or domain names. You agree that any goodwill in the Company Marks generated as a result of your use of the Service will inure to the benefit of United Naturals, and you agree to assign, and do assign, all such goodwill to United Naturals. You shall not at any time, nor shall you assist others to, challenge United Naturals’ right, title, or interest in, or the validity of, the Company Marks.

    Copyrights

    All content and other materials available through the Service, including without limitation the United Naturals logo, design, text, graphics, and other files, and their selection, arrangement, and organization, are either owned by United Naturals or are the property of United Naturals’ licensors and suppliers. Except as explicitly provided, neither your use of the Service nor this Agreement grant you any right, title, or interest in any such materials.

  • DISCLAIMERS, LIMITATION OF LIABILITY
  • No Warranties

    United Naturals, on behalf of itself and its licensors and suppliers, expressly disclaims any and all warranties, express or implied, regarding the Service, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither United Naturals nor its licensors or suppliers warrants that the Service will meet your requirements, or that the operation of the Service will be uninterrupted or error-free. United Naturals disclaims all implied liability for damages arising out of the furnishing of the Service pursuant to this Agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to the furnish the Service, whether caused by acts of commission or omission, or any other damage occurring. United Naturals shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of United Naturals, Company Parties, or United Naturals users, or their agents or representatives.

    Your Responsibility for Loss or Damage; Backup of Data.

    You agree that your use of the Service is at your sole risk. You will not hold United Naturals or its licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of the Service, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. The Service may contain bugs, errors, problems, or other limitations.

    Limitation of Liability

    In no event shall United Naturals or its licensors or suppliers be liable to you for any claims arising from your use with the Service, including without limitation for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or services, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to United Naturals or its licensors and suppliers arising out of or in connection with your use of the Service. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between United Naturals and you. The Service would not be provided without such limitations.

    Application of Disclaimers

    The above disclaimers, waivers, and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and United Naturals or between you and any of United Naturals' licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. United Naturals' licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through the Service or otherwise shall alter any of the disclaimers or limitations stated in this section.

  • INDEMNIFICATION
  • Without limiting any indemnification provision of this Agreement, you (the "Indemnitor") agree to defend, indemnify, and hold harmless United Naturals and the Company Parties (collectively, the "Indemnitees") from and against any and all claims, actions, demands, causes of action, and other proceedings (individually, "Claim", and collectively, "Claims"), including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to United Naturals, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between you and United Naturals, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (iii) your access to or use of the Service or Products; (iv) your provision to United Naturals or any of the Indemnitees of information or other data; (v) your violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; (v) your violations of Section 12 regarding prohibited uses of the Service and other prohibited conduct; or (vii) your violation or alleged violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.

    The Indemnitees each have the individual right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify, or hold harmless any, each, and/or all Indemnitees. You may not settle any Claim without the prior written consent of the concerned Company Parties.

  • DISPUTE RESOLUTION
  • Binding Arbitration

    If you and United Naturals cannot resolve a dispute or other Claim through negotiations, either party may elect to have the dispute or Claim finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other(s).

    You acknowledge that without this provision, you would have the right to sue in court with a jury trial or to participate in a class action.

    The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

    The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), as modified by this Agreement, available at the AAA website www.adr.org or by calling the AAA at 1-800-778-7879. Except as otherwise provided for in this Agreement, United Naturals will pay the AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you will pay the arbitrator fees, in addition to any amount that exceeds the filing fees. In that case, you also agree to reimburse United Naturals for all payments disbursed that are your obligation to reimburse under the AAA Rules. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to resolve, except that issues relating to the enforceability of the arbitration provision are for a Court of Competent Jurisdiction to resolve. The arbitration may be conducted in person, through document submission, through telephone, or online. The arbitrator will issue a decision in writing, but need only provide a statement of reasons if requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. United Naturals may litigate to compel arbitration in court, to stay proceedings pending arbitration, or to modify, confirm, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator shall award costs to the prevailing party (including, without limitation, fees, expenses, and reasonable attorneys' fees) at any time during the proceeding and upon request from either party, within 14 days of the arbitrator's ruling on the merits.

    Restrictions Against Joinder of Claims

    You and United Naturals agree that any arbitration shall be limited to each Claim individually. You and United Naturals agree that each may only bring claims against the other in your or United Naturals’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

    If this specific provision is found to be unenforceable in a Court of Competent Jurisdiction, the Claim will still be finally and exclusively resolved by binding arbitration upon the election of either party, and any election to arbitrate by one party shall be final and binding on the other(s). In addition: (1) no arbitration shall be joined with any other arbitration, and (2) there is no right for any Claim to be arbitrated on a class-action basis or to employ class action procedures, and (3) there is no right of authority for any dispute to be brought in a purported representative capacity on behalf either of the general public or any other individuals.

    Remedies in Aid of Arbitration; Equitable Relief

    This agreement to arbitrate will not preclude you or United Naturals from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration, or confirm an arbitral award, from a Court of Competent Jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or United Naturals from applying to a Court of Competent Jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary. "Court of Competent Jurisdiction" means any federal or state court: (1) that has jurisdiction over the subject matter; and (2) that is located in Sussex County, Delaware.

    Venue for any Judicial Proceeding

    This Agreement, including without limitation this Agreement's interpretation, shall be treated as though this Agreement were executed and performed in Delaware, and shall be governed by and construed in accordance with the laws of Delaware without regard to its conflict of law principles. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

    The proper venue for any judicial action arising out of, relating to, or in connection with this Agreement will be the state and federal courts located in or nearest to San Diego, California. The parties stipulate to, and agree to waive any objection to, the personal jurisdiction and venue of such courts, and further expressly submit to extraterritorial service of process.

  • TERMINATION
  • By Company

    Without limiting any other provision of this Agreement, United Naturals reserves the right to, in United Naturals’ sole discretion and without notice or liability, deny use of the Service to any person for any reason or for no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this Agreement, or of any applicable law or regulation. This Agreement shall automatically terminate if you breach any of this Agreement's representations, warranties, or covenants. Such termination shall be automatic, and shall not require any action by United Naturals.

    By You

    You may terminate this Agreement and your rights under it at any time, for any or no reason at all, by providing to United Naturals notice of your intention to do so, in the manner required by Section 18.

    Effect of Termination

    Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use the Service. Upon termination, United Naturals may, but has no obligation to, in United Naturals’ sole discretion, rescind any services and/or delete from United Naturals’ systems all your Personal Information and any other files or information that you made available to United Naturals or that otherwise relate to your use of the Service. Upon termination, you shall cease any use of the Service.

    After termination, United Naturals reserves the right to exercise whatever means it deems necessary to prevent your unauthorized use of the Service, including without limitation technological barriers such as IP blocking and direct contact with your Internet Service Provider.

    Survival

    Upon termination, all rights and obligations created by this Agreement will terminate, except that the following Sections will survive any termination of this Agreement: Sections 1-3, 6-8, and 10-19.

  • NOTICES
  • All notices required or permitted to be given under this Agreement must be in writing. United Naturals shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to United Naturals. You agree that any notice received from United Naturals electronically satisfies any legal requirement that such notice be in writing. You bear the sole responsibility of ensuring that your email address on file with United Naturals is accurate and current, and notice to you shall be deemed effective upon the sending by United Naturals of an email to that address. You shall give any notice to United Naturals by submitting said notice to us at contact@UnitedNaturals.com.

  • GENERAL

  • Entire Agreement. This Agreement constitutes the entire agreement between United Naturals and you concerning your use of the Service.

    Partial Invalidity. Should any part of this Agreement be declared invalid, void, or unenforceable by a Court of Competent Jurisdiction, such decision shall not affect the validity of any remaining portion of this Agreement, which shall remain in full force and effect, and the parties acknowledge and agree that they would have executed the remaining portion without including the part so declared by a Court of Competent Jurisdiction to be invalid, void, or unenforceable.

    Amendments. This Agreement may only be modified by a written amendment signed by an authorized executive of United Naturals, or by the unilateral amendment of this Agreement by United Naturals along with the posting by United Naturals of that amended version.

    No Waiver. A waiver by either party of any term or condition of this Agreement, or any breach, in any one instance, will not waive that term or condition or any later breach.

    Assignment. This Agreement and all of your rights and obligations under it will not be assignable or transferable by you without the prior written consent of United Naturals. This Agreement will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns.

    Independent Contractors. You and United Naturals are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.

    No Third Party Beneficiaries. There are no third-party beneficiaries to this Agreement, with the following exceptions: the Company Parties, Indemnitees, and United Naturals’ licensors and suppliers (to the extent expressly stated in this Agreement).

    Injunctive Relief. You acknowledge and agree that any actual or threatened breach of this Agreement or infringement of proprietary or other third-party rights by you would cause irreparable injury to United Naturals and United Naturals’ licensors and suppliers, and would therefore entitle United Naturals or United Naturals’ licensors or suppliers, as the case may be, to injunctive relief.

    Headings. The headings in this Agreement are for convenience only, and shall have no legal or contractual effect.